SAILOR DIAL-UP ACCESS
Sailor Cruise Accounts provide free Internet access to eligible customers of participating Maryland public libraries who have a computer with a telephone dial-up modem connected to a standard telephone landline. Access speeds up to 56 Kbps can be achieved using this service.
Sailor Dial-Up Access service was introduced in July 1994. At that time Maryland's public libraries pioneered free pulbic access to the Internet using the text-based vt100 terminal interface accessed by telephone modem connections to the Sailor Network. (That level of service was retired in July 2006.) Second generation Sailor Dial-Up Access for the public began in July 1999 with the introduction of the original 30-Day Sailor Cruise Account which featured graphical web browser access to the Internet. In July 2011, we introduced Third Generation Sailor Dial-Up Access featuring 180-Day, Renewable Sailor Cruise Accounts in our latest effort to help bridge the digital divide in Maryland with dial-up access.
HOW TO GET A SAILOR CRUISE ACCOUNT
Eligibility Requirements: Applicants must be at least 18 years old and have a valid library card issued by the public library through which the account is being requested. A list of participating libraries appears in the section below.
Equipment Requirements: You will need a Windows or Macintosh computer that has a telephone dial-up modem and a telephone landline to use this service. If your computer does not have an internal dial-up modem, you can have one installed, or use a USB dial-up modem. This service does not work with DSL or cable modems.
Request for an Account: Each request for a new account must be submitted in person by the applicant at the circulation desk of a branch of the participating Maryland public library through which the account is being requested.
REQUEST FORM - click here to open a printable REQUEST FORM if you do not already have a Cruise Account.
Renew an Existing Account: There are two ways to renew your account: you can renew online, or you can renew in person. Which ever way you choose, your user name and password will not change if you renew. The renewal period is 180 days, and you can renew up to 3 times.
Online: If it is within 60 days of the day your account expires you can renew online. Renewing online is the quickest, easiest way to renew.
In Person: If it is between 60 and 15 days of the day your account expires you can submit a RENEWAL FORM at any branch of the public library system where you applied for your account. . If you submit the request less than 15 days before the expiration date, your application many not arrive at the processing center before your account expires. If your account expires you will be issued a new user name and password.
RENEWAL FORM- click here to open a printable RENEWAL FORM if you currently have a Cruise Account and you prefer to submit it in person.
Expiration: If you allow your account to expire, you may submit another REQUEST FORM to have a new account created for you. If you let your account expire you will be issued a new user name and password.
- Technical Support: The Sailor Help Desk provides all technical support for this service, and answers questions regarding the status of your request. Please call (410) 396 - 4636 if you have any questions about this service.
WHERE TO GET A SAILOR CRUISE ACCOUNT
You can place a request for a new account, or for renewal of an existing account, at any branch of these Maryland public library systems.
- Allegany County Library System
- Baltimore City / Enoch Pratt Free Library
- Calvert Library
- Caroline County Public Library
- Cecil County Public Library
- Dorchester County Public Library
- Frederick County Public Libraries
- Harford County Public Library
- Howard County Library
- Kent County Public Library
- Montgomery County Public Libraries
- Prince George's County Memorial Library
- Queen Anne's County Free Library
- Ruth Enlow Library of Garrett County
- St. Mary's County Library
- Washington County Free Library
If you have any questions about Sailor Cruise Accounts please call the Sailor Help Desk at 410-396-4636.
Please see the Dial-Up Access Help page for links to technical information about dial-up Internet access from Sailor.